UGo Mobility Scooter Rental and Wheelchair Rental Frequently Asked Questions
No worries! Just follow up with us within 3 days of your arrival to keep your scheduled date and finalize any last minute details or changes.
We understand this happens frequently with unanticipated needs, and we always try our best to accommodate you around our previously scheduled orders. But, since it is based around equipment availability and scheduling, please give us a call at our toll free number, and we will do our best to assist.
Yes, our scooters fit in most compact cars’ trunks and even better in sedans, suv’s, or vans. We have videos to show how our scooters easily come apart, and our driver can provide a demo when he delivers the scooter, as well.
This depends on quite a few factors like your height and weight, as well as whether you’re considering doing a lot of hiking and/or touring around town instead of renting a car while you’re here. So, if you are new to mobility equipment, or aren’t exactly sure which piece of equipment would be best, give us a call and we’ll find the perfect set of wheels for you!
We don’t take insurance, but we do take flexible spending.
We do offer same day orders pending availability, but please remember that most of our customers call in advance to reserve their equipment so we suggest contacting us as soon as you are able.
Just contact us within 2 to 3 days prior to your delivery date and will cancel your reservation.
We have a three day minimum for our equipment rentals due to the cost incurred in doing short term rentals.
Yes, we do, but we charge $75-$100 extra for the delivery and pick up.
Yes we do- depending on how early the booking is. For more information how to avail the equipment, give us a call and we can give you a quote.
Yes you can as long as we have the equipment available.
Yes you can extend your rental as long as you give us 24-48 hours advance notice so we can take you off the schedule.
Yes we do. Military and advance reservation discounts of 2 weeks or more are available. We also frequently run specials for more than one scooter or for any additional equipment needed.
No. We often get requests for a last minute Pearl Harbor mobility scooter rentals. Although we really hate to turn anyone in need down, it’s just not feasible. Most people looking for a one day rental are looking to go to the Pearl Harbor Memorial. Soon realizing they can rent a portable mobility scooter for their entire stay will be a game changer. We are happy to send you all the amazing places that are accessible on Oahu, Hawaii.
We normally do not deliver mobility scooter rentals in Honolulu to the room unless requested because most hotels require an escort to the room from a hotel security or have elevator key cards. Although, guests can ask for an escort for us if they are not at the hotel, or are unavailable, when we arrive. And, of course, guests can also escort us to their room for easier access.
That depends on where you are and how far in advance you place your mobility scooter rental reservation. Delivery slots for Waikiki, Honolulu and Ko’Olina are first come first serve. Please don’t wait for the last minute and hope to get an early delivery. For the most part if you place your order further enough in advance we can be there by 8 am.
That depends on if you’re staying in Ko’Olina, Waikiki or other parts of Oahu and how far in advance you place a reservation. Mobility scooter rental delivery slots are first come first serve. Please don’t wait for the last minute. For the most part if you place your order further enough in advance we can accommodate you during normal business hours. Our staff will do everything it can to make it as smooth and seamless as possible for you.
We realise how important this is after a long day of travel. So If you’re staying at one of our affiliate hotels in Waikiki, Ko’Olina or Honolulu. We can try to arrange for the bell to hold your mobility scooter rental until you arrive. Please don’t wait for the last minute to make your reservation. For the most part if you place your order further enough in advance we can accommodate you. Our staff will do everything it can to make it as smooth and seamless as possible for you.
Often families will change locations on the Island and request their mobility scooter rental pickup at a different location than the drop off. The key is that you notify us when you make your reservation to avoid mobility scooter rental pick up frees. Most resort delivery and pickup locations are free on Oahu. Please note that pick up in the North Shore or Waianae area will need at least 2-3 days in advance and will cost $45 each way.
First, we do not require any payment until 48 hours before you arrive at your Honolulu, Hawaii vacation. We also have a 100% refund policy if you don’t make it or don’t need the mobility scooter rental. We ask that you be kind enough to let us know when you know. For advanced reservation we will send you a reservation with a secure link to pay online or you can call in and we can take a credit or debit card over the phone.
Yes, but in most cases we are asked to deliver the mobility scooter rental to the rental car agency or baggage claim depending on the terminal. We will ask that you please turn on your phone when you land and give us a status as you depart the plan. That gives us better timing. The airports don’t like us waiting around long.
We normally do not deliver wheelchair rentals in Honolulu to the room unless requested because most hotels require an escort to the room from a hotel employee. Although, guests can ask for an escort for us if they are not at the hotel, or are unavailable, when we arrive. And, of course, guests can also escort us to their room for easier access.
That depends on where you are and how far in advance you place a reservation for your wheelchair rental. Delivery slots for Waikiki, Honolulu and Ko’Olina are first come first serve. Please don’t wait for the last minute and hope to get an early delivery. For the most part if you place your order further enough in advance we can be there by 8 am.
That depends on if you’re staying in Ko’Olina, Waikiki or other parts of Oahu and how far in advance you place a reservation. Wheelchair rental delivery slots are first come first serve. Please don’t wait for the last minute. For the most part if you place your order further enough in advance we can accommodate you during normal business hours. Our staff will do everything it can to make it as smooth and seamless as possible for you.
We realise how important this is after a long day of travel. So If you’re staying at one of our affiliate hotels in Waikiki, Ko’Olina or Honolulu. We can try to arrange for the bell to hold your wheelchair rental until you arrive. Please don’t wait for the last minute to make your reservation. For the most part if you place your order further enough in advance we can accommodate you. Our staff will do everything it can to make it as smooth and seamless as possible for you.
Often families will change locations on the Island and request their wheelchair rental pickup at a different location than the drop off. The key is that you notify us when you make your reservation to avoid wheelchair rental pick up frees. Most resort delivery and pickup locations are free on Oahu. Please note that pick up in the North Shore or Waianae area will need at least 2-3 days in advance and will cost $45 each way.
First we do not require any payment until 48 hours before you arrive in Honolulu, Hawaii. We also have a 100% refund policy if you don’t make it or don’t need the wheelchair rental. We ask that you be kind enough to let us know when you know. For advanced reservation we will send you a reservation with a secure link to pay online or you can call in and we can take a credit or debit card over the phone.
Yes, but in most cases we are asked to deliver the wheelchair rental to the rental car agency depending on the terminal. If you’re flying Hawaiian Airlines we can just as easily meet you at baggage claim. We will ask that you please turn on your phone when you land and give us a status as you depart the plan. That gives us better timing. The airports don’t like us waiting around long.
Yes- it’s by request only. We only have limited stock of rear baskets. The mobility scooter rentals come standard with a front basket. The advantage of the rear basket is for extra storage for shopping or Portable Oxygen Concentrators. The disadvantage is that it makes the scooter longer and maneuvering in elevators, hotel rooms and the bus system can be a challenge.
U-Go Mobility Frequently asked Questions
What if I don’t have all the information at the time I order?
No worries! Just follow up with us within 3 days of your arrival to keep your scheduled date and finalize any last minute details or changes.
What if I don’t have an advance reservation?
We understand this happens frequently with unanticipated needs, and we always try our best to accommodate you around our previously scheduled orders. But, since it is based around equipment availability and scheduling, please give us a call at our toll free number, and we will do our best to assist.
Will it fit in the trunk?
Yes, our scooters fit in most compact cars’ trunks and even better in sedans, suv’s, or vans. We have videos to show how our scooters easily come apart, and our driver can provide a demo when he delivers the scooter, as well.
What type of chair is best for me?
This depends on quite a few factors like your height and weight, as well as whether you’re considering doing a lot of hiking and/or touring around town instead of renting a car while you’re here. So, if you are new to mobility equipment, or aren’t exactly sure which piece of equipment would be best, just give us a call and we’ll find the perfect set of wheels for you!
Do you take insurance?
We don’t take insurance, but we do take flexible spending.
How long in advance do I need to make a Reservation?
We do offer same day orders pending availability, but please remember that most of our customers call in advance to reserve their equipment so we suggest contacting us as soon as you are able.
What happens if something changes or I can’t come?
Just contact us within 2 to 3 days prior to your delivery date and will cancel your reservation.
Can I get it for just one or two days?
We do not have a three day minimum for our equipment rentals due to the cost incurred in doing short term rentals.
Do you deliver to the Northshore/Turtle Bay?
Yes, we do but we charge $75 extra for the delivery and pick up.
Do you have a multi week rate/monthly rate?
Yes we do- depending on how early the booking is. For more information how to avail the equipment, give us a call and we can give you a quote.
Can I get more than one scooter/wheelchair?
Yes you can as long as we have the equipment available.
I decided to stay in Hawaii longer, can I extend my rental?
Yes you can extend your rental as long as you give us 24-48 hours advance notice so we can take you off the schedule.
Do you have any discounts?
Yes we do. Military and advance reservation discounts of 2 weeks or more are available. We also frequently run specials for more than one scooter or for any additional equipment needed.
Can I get a mobility scooter rental for a day?
No. We often get requests for a last minute Pearl Harbor mobility scooter rentals. Although we really hate to turn anyone in need down, it’s just not feasible. Most people looking for a one day rental are looking to go to the Pearl Harbor Memorial. Soon realizing they can rent a portable mobility scooter for their entire stay will be a game changer. We are happy to send you all the amazing places that are accessible on Oahu, Hawaii.
Can you deliver the mobility scooter rental to my hotel room?
We normally do not deliver mobility scooter rentals in Honolulu to the room unless requested because most hotels require an escort to the room from a hotel security or have elevator key cards. Although, guests can ask for an escort for us if they are not at the hotel, or are unavailable, when we arrive. And, of course, guests can also escort us to their room for easier access.
What is the earliest mobility scooter rental delivery time available?
That depends on where you are and how far in advance you place your mobility scooter rental reservation. Delivery slots for Waikiki, Honolulu and Ko’Olina are first come first serve. Please don’t wait for the last minute and hope to get an early delivery. For the most part if you place your order further enough in advance we can be there by 8 am.
What is the latest mobility scooter rental delivery time available?
That depends on if you’re staying in Ko’Olina, Waikiki or other parts of Oahu and how far in advance you place a reservation. Mobility scooter rental delivery slots are first come first serve. Please don’t wait for the last minute. For the most part if you place your order further enough in advance we can accommodate you during normal business hours. Our staff will do everything it can to make it as smooth and seamless as possible for you.
What if I’m arriving very late at night and need a mobility scooter rental?
We realise how important this is after a long day of travel. So If you’re staying at one of our affiliate hotels in Waikiki, Ko’Olina or Honolulu. We can try to arrange for the bell to hold your mobility scooter rental until you arrive. Please don’t wait for the last minute to make your reservation. For the most part if you place your order further enough in advance we can accommodate you. Our staff will do everything it can to make it as smooth and seamless as possible for you.
What if I change locations for my mobility scooter pick up?
Often families will change locations on the Island and request their mobility scooter rental pickup at a different location than the drop off. The key is that you notify us when you make your reservation to avoid mobility scooter rental pick up frees. Most resort delivery and pickup locations are free on Oahu. Please note that pick up in the North Shore or Waianae area will need at least 2-3 days in advance and will cost $45 each way.
How and when do I pay for my mobility scooter rental?
First, we do not require any payment until 48 hours before you arrive at your Honolulu, Hawaii vacation. We also have a 100% refund policy if you don’t make it or don’t need the mobility scooter rental. We ask that you be kind enough to let us know when you know. For advanced reservation we will send you a reservation with a secure link to pay online or you can call in and we can take a credit or debit card over the phone.
Do you deliver mobility scooter rentals to the airport?
Yes, but in most cases we are asked to deliver the mobility scooter rental to the rental car agency or baggage claim depending on the terminal. We will ask that you please turn on your phone when you land and give us a status as you depart the plan. That gives us better timing. The airports don’t like us waiting around long.
Can you deliver the wheelchair rental to my hotel room?
We normally do not deliver wheelchair rentals in Honolulu to the room unless requested because most hotels require an escort to the room from a hotel employee. Although, guests can ask for an escort for us if they are not at the hotel, or are unavailable, when we arrive. And, of course, guests can also escort us to their room for easier access.
What is the earliest wheelchair rental delivery time available?
That depends on where you are and how far in advance you place a reservation for your wheelchair rental. Delivery slots for Waikiki, Honolulu and Ko’Olina are first come first serve. Please don’t wait for the last minute and hope to get an early delivery. For the most part if you place your order further enough in advance we can be there by 8 am.
What is the latest wheelchair rental delivery time available?
That depends on if you’re staying in Ko’Olina, Waikiki or other parts of Oahu and how far in advance you place a reservation. Wheelchair rental delivery slots are first come first serve. Please don’t wait for the last minute. For the most part if you place your order further enough in advance we can accommodate you during normal business hours. Our staff will do everything it can to make it as smooth and seamless as possible for you.
What if I’m arriving very late at night and need a wheelchair rental?
We realise how important this is after a long day of travel. So If you’re staying at one of our affiliate hotels in Waikiki, Ko’Olina or Honolulu. We can try to arrange for the bell to hold your wheelchair rental until you arrive. Please don’t wait for the last minute to make your reservation. For the most part if you place your order further enough in advance we can accommodate you. Our staff will do everything it can to make it as smooth and seamless as possible for you.
What if I change locations for my wheelchair pickup?
Often families will change locations on the Island and request their wheelchair rental pickup at a different location than the drop off. The key is that you notify us when you make your reservation to avoid wheelchair rental pick up frees. Most resort delivery and pickup locations are free on Oahu. Please note that pick up in the North Shore or Waianae area will need at least 2-3 days in advance and will cost $45 each way.
How and when do I pay for my wheelchair rental?
First we do not require any payment until 48 hours before you arrive in Honolulu, Hawaii. We also have a 100% refund policy if you don’t make it or don’t need the wheelchair rental. We ask that you be kind enough to let us know when you know. For advanced reservation we will send you a reservation with a secure link to pay online or you can call in and we can take a credit or debit card over the phone.
Do you deliver wheelchair rentals to the Honolulu airport?
Yes, but in most cases we are asked to deliver the wheelchair rental to the rental car agency depending on the terminal. If you’re flying Hawaiian Airlines we can just as easily meet you at baggage claim. We will ask that you please turn on your phone when you land and give us a status as you depart the plan. That gives us better timing. The airports don’t like us waiting around long.
Can you have a rear basket?
Yes- it’s by request only. We only have limited stock of rear baskets. The mobility scooter rentals come standard with a front basket. The advantage of the rear basket is for extra storage for shopping or Portable Oxygen Concentrators. The disadvantage is that it makes the scooter longer and maneuvering in elevators, hotel rooms and the bus system can be a challenge.
